Success Stories

Below are success stories from some of our satisfied clients using Image ProFile^® for Pathology.

Douglass Hanly Moir Pathology

“Path Lab boosts throughput” (As seen in Image & Data Manager magazine)

Douglass Hanly Moir Pathology decided on a customised version of Image ProFile^® to suit their specific operating functions, assisting them in proceeding quickly and accurate test results to patients.

The imaging system provides Douglass Hanly Moir Pathology with the ability to quickly access their patient referrals, which are central to the company’s business processes. It has a simple interface, but provides powerful look-up capabilities. Image ProFile^® operates by scanning Barcoded documents into the systems. These images are then automatically indexed, using barcode recognition, making them accessible to all users.

After images have been indexed, users can search for images using any index field or combination of fields. The system has custom search methods for different departments, depending on how they use the documents.

In accordance with Douglass Hanly Moir Pathology’s overall strategy towards leading technology, they have invested in a complete imaging solution. A customised version of Surity’s Image ProFile^® has been installed at Douglass Hanly Moir to suit their specific operations, assisting them in providing quick and accurate test results to patients.

The solution is a multi-user imaging system. The clients are PCs running Windows, with integration provided to their LIMS system. The imaging system provides Douglass Hanly Moir with the ability to quickly access their patient referrals that are central to the company’s business processes.

Image ProFile^® utilises scanning technology to input the forms and Automatic Barcode Recognition to index them. Image ProFile^® contains a manual index function in case the barcode processing is unsuccessful. Archiving to WORM disks, thorough search capabilities and continuous Auto Index are some of the additional features contained in Douglass Hanly Moir’s Image ProFile^® solution.

Benefits have been identified in allowing patient documentation to be immediately located. Douglass Hanly Moir can provide instant billing confirmation and Customer Service information. If necessary, a print-out of the documentation can be provided to substantiate the enquiry’s result. Image ProFile^® provides the first step in automating manual procedures and gives each user an easy introduction into the world of imaging.

Throughout the project, Douglass Hanly Moir’s involvement in the design process has been key to its success. The system was implemented using a phase approach. Improvements specific to their workflow have been made as they have been identified.

Image ProFile^® has the ability to grow with the needs of Douglass Hanly Moir. It is an open system and allows for changes in the number of users and the database package used, as well as a migration path to thorough Document Management and Workflow.

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Gribbles Pathology

Gribbles Pathology required a complete image processing solution that could improve their work flow and the quality of services through faster access to request forms at their laboratories located in Melbourne and Adelaide. They also needed a system that eliminated the need for photocopying, provided document security, supplied a firm basis for any future work flow systems and gave a platform for the introduction of other technologies.

Gribbles Pathology decided on a customised version of Image ProFile^® to suit their specific operating functions, assisting them in providing quick access to Request Forms and associated documentation. The solution was a multi-user imaging system based on a Windows NT configuration.

Image ProFile^® has several “Pathology Friendly” functions to provide laboratory workers with immediate access to the information on the forms. The imaging system implemented provides Gribbles Pathology with the ability to improve their operations by the use of image processing, automatic barcode recognition, fast image display and the streamlining of processes.

After the intitial installation Gribbles required remote scanning functionality for other laboratories and offices in other locations around Australia. Remote scanning was quickly implemented, which effectively enabled the indexing module to index images from the remote sites and Wide Area Network (WAN) access to the images. The WAN Solution involved the Image ProFile^® solution in Adelaide sharing a Jukebox with the Melbourne Office. They each have their own database, and both Laboratories are able to access each other’s Request Forms.

Gribbles have PC’s running Windows, with integration provided to their main-frame -based records through terminal emulation. The imaging system allows Gribbles the ability to quickly access their patient referrals, which are central to the companies business. It has simple interface but provides powerful look-up capabilities.

The solution implemented at Gribbles Pathology has the ability to grow with the changing needs of the organization. Possible future updates to the system may include the requirement for an Internet module, enabling patients to access their own results.

Image ProFile^® for Pathology is an open solution and also allows for changes in the number of database packages used, as well as a migration path to thorough document management and workflow if required.

Achyut Naik, IT Manager for Gribbles Pathology Melbourne says of the solution provided “I have definitely seen quite a few productivity gains through using Surity’s solution. The main gain being fast inquiry resolution and ease of retrieval”. Achyut also found that there was a marked improvement in administrative time savings, adding “ We have improved our chances of a paper-less office. We have also gained productivity due to the resulting lack of photocopying.”

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QML

Queensland Medical Laboratory (QML) commissioned Image ProFile^® specifically to scan and retrieve doctor's pathology request forms. This implementation has resulted in significant time and cost savings in the procedural systems of the laboratory.

The key business benefits of the system include an increase in productivity due to availability of information and reductions in manual processing, and the reduction in costs, particularly paper usage and processing time. Another key benefit was that QML recovered the cost of investment within three years.

The reductions in procedural systems include;

1. The ability to scan request forms and associated paperwork at point of specimen reception, previously representing 10,000 items per day.

2. Automatic retrieval, indexing and direct access to request form documents for key workstations, improving response time to inquiries and reducing the paper trail.

QML has automated many of the processes within the Laboratory after the introduction of Image ProFile^®. Imaging has been a key component in this automation process.

The implementation of new technology, new processes and procedures has gone very smoothly at QML. The QML methodology of phase implementation facilitated by the flexibility of Image ProFile^® has meant that the cultural impact and resistance to change has been minimised and thus resulted in a very successful rollout. Imaging has been made easy and an integral part of the whole laboratory process.

QML has been very innovative in their use of Image ProFile^® within the laboratory. The usage of Notes tightly linked with the image and made very easy to use means that many resistance points have been eliminated.

A specialised application was developed for QML to very effectively monitor Urgent Requests and users are alerted at certain workflow points. Users are alerted by the use of colours to signify the status of a process.

Based on a Windows NT platform and integrating with other line of business systems, the Image Profile^® implementation at QML has been rolled out to over 10 branches throughout the state.

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Matt Nielsen of IDEXX Laboratories Australia says "Image ProFile^® provides us with a portable, flexible, and scaleable document imaging system that easy to use and easy to maintain with industry standard technology at effective prices."

For more information about Image ProFile^®, see Solutions & Benefits for Pathology, and Image ProFile^® Features.

For more comprehensive information please see the Software Release Notices, Admin Guides and Help Guides on the Client Resources page.

Contact us to find out more about how Image ProFile^® can benefit your business.

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