Surity Support Services

Client satisfaction is our number one priority.

Surity clients may log in to Surity's support website using an authorised Rap-X username and password in the Support Site Login in the left menu on this page.

► Support Find out about our quality Client Support Programs.

Training Find out about our Training Programs.

Solutions for Pathology Find out how we can help your business with document and imaging workflow management solutions engineered specifically for pathology laboratories.

Information Management Solutions Software and professional services to solve your information management issues and return substantial benefits.

Project Management Solutions Software and professional services to provide you with a high degree of control over your projects or business initiatives.

Integration Solutions Technology and professional services to rapidly integrate your legacy applications to provide maximum value and flexibility.

Surity's Implementation Approach Find out how our carefully engineered implementation approach benefits your project.

Surity is committed to helping our clients meet their goals, ensuring that people and technology interact effectively and efficiently at all levels to get the job done.

We offer a variety of Client Support Programs, which ensure our clients receive the assistance they need to use our products most effectively. In addition, our staff of Product Specialists and Customer Service Representatives provides technical assistance to prospective customers who are evaluating our software.

Product Specialists handle questions on the use, configuration, and functionality of our software products. In addition, Product Specialists can help to identify software problems, develop solutions, and record enhancement requests for consideration in future product releases.

It is our mission to provide quality technical support, delivered in a highly professional manner, on all products developed or delivered by Surity Pty Ltd. To achieve our mission Surity offers a comprehensive Software Maintenance Program providing product updates and access to Product Specialists through our Customer Support Program (CSP).

Clients may log support calls via telephone, facsimile, e-mail or via our support website “Rap-X”, which can be accessed via the Member log in on the left navigation menu .

Rap-X provides customers and Surity Support online call tracking, automated notification on call progress, as well as information such as product news and frequently asked questions (FAQ’s).

The Surity Support Centre operates from 9:00am to 5:00pm EST. The Rap-X support website is available for access 24 hours per day. After hours support is available by agreement.